All services from the City of Boston are accessed through Boston 311 Constituent Services Center. The Boston 311 Constituent Services Center is open everyday 24/7.
Residents can contact the 311 by phone, email, or by downloading the smartphone app.

Email Boston 311
Fill out the form below to contact Boston 311 by email.
You will receive a response from the Boston 311 in your email inbox.
Please note that this form cannot send photos or other attachments. If you want to include photos, email 311@Boston.gov directly or download the Boston:311 App.