Contact Boston 311 City Services

All services from the City of Boston are accessed through Boston 311 Constituent Services Center. The Boston 311 Constituent Services Center is open everyday 24/7.

Residents can contact the 311 by phone, email, or by downloading the smartphone app.


Fill out the form below to contact Boston 311 by email.

You will receive a response from the Boston 311 in your email inbox.

Please note that this form cannot send photos or other attachments. If you want to include photos, email 311@Boston.gov directly or download the Boston:311 App.

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Your message has been sent to the City of Boston 311 Constituent Service Center. You will receive a response from Boston 311 in your email. Thank you!